Subscriptions

How subscriptions work?

Subscriptions are automatically renewed according to your selected delivery interval and the products will be automatically delivered by the shop after each successful renewal.
For example, if you started a monthly subscription, then the system will automatically charge your credit card each month and you will get the products to your doorstep each month, without the need to place the order by yourself!

1. Subscribe to whichever product you’re into right now.
2. Mix it up and change your scents, frequency, and schedule whenever the mood strikes.
3. Add in a mini product or one-off item directly onto your existing subscription order.
4. Tag us in at info@atomfreshlab.com if you need any help.
5. Kick back as the good stuff comes your way.

FAQ

Can I pause or cancel a subscription?

Yes, of course. You can pause or cancel a subscription any time you want in the customer portal, as seen in the screenshot below. The only time when the subscription can't be cancelled is if you started a subscription which requires a certain number of payments before you can cancel it.
The customer portal can be accessed through the magic link you received in the email that was sent to you when you placed an initial subscription order in the shop. You can also access your subscriptions if you create an account in your shop.

How can I skip or reschedule a charge?

You can skip or reschedule the charge in the customer portal. Each scheduled delivery will have a Skip payment button next to it, which you can use to skip the charge. You can reschedule the charge by clicking on the Reschedule button next to the delivery date.

Can I add products to my subscription?

Of course. You can add products to your subscription in the customer portal. Just click on the Edit button in the products card and edit, remove or add products to your subscription.

What happens if the payment can't be processed?

If the subscription can't be renewed because a payment can't be processed you will receive an email with a link where you can safely update your payment method.

Why should I subscribe?

Subscribing to your favorite products ensures you never run low again and guarantees the best price. You have full control over your subscription and can skip or swap out items as needed.

When should I expect my order?

Delivery dates vary depending on your location. You will receive an email with tracking information once your order has shipped!

Should I subscribe even if I’ve never tried Atom Fresh before?

We offer a 30-day happiness guarantee on all of our products! It is very easy to pause or cancel your subscription, and who doesn’t love saving 15%?!

What are the payment options?

We accept all major credit cards for subscriptions! Each order is billed right before it ships.

How can I swap my preferred scent?

Looking to swap your scent? No sweat! Simply log into your subscription portal, select the “Swap Product” button, then choose your new scent.